800-227-9488

Support for the Iron On Clothing Label Printer

Check Media Error?  Check This Out:

Unitherm provides troubleshooting steps to help resolve the Check Media Error shown on the LCD screen of the Iron On Label Printer.


This error typically occurs when the light sensor inside the printer is out of alignment. The sensor can be easily moved back into the correct position to resume normal label printing.


This 2 minute support video might be all you need to get going fast:

This support video will show you how to install the Resin Ribbon and Clothing Labels in the Thermal Transfer Printer. You will also learn about the sensor on the printer.  


Remember, if you would like to speak with a Unitherm representative, please give us a call at 800-227-9488.


If it’s after business hours, please use the contact us form and we’ll respond the next business day.


You may also send us an email at sales@UnithermInc.com.


Call 800-227-9488 to speak with a Unitherm support representative.

This 2 minute support video might be all you need to get going fast:

This support video will show you how to install the Resin Ribbon and Clothing Labels in the Thermal Transfer Printer. You will also learn about the sensor on the printer.  


Remember, if you would like to speak with a Unitherm representative, please give us a call at 800-227-9488.


If it’s after business hours, please use the contact us form and we’ll respond the next business day.


You may also send us an email at sales@UnithermInc.com.


Call 800-227-9488 to speak with a Unitherm support representative.

Check Media Error?  Check This Out:

Unitherm provides troubleshooting steps to help resolve the Check Media Error shown on the LCD screen of the Iron On Label Printer.


This error typically occurs when the light sensor inside the printer is out of alignment. The sensor can be easily moved back into the correct position to resume normal label printing.


Support Tips To Set Up The Thermal Transfer Clothing Label Printer  

Install the unused roll of resin ribbon on the white gear of the printer
Support Tip : Place the unused resin ribbon (the large roll) on the white gear.    
See a PDF file with more pictures
Install the dispense core on the green gear inside the printer
Support Tip: Place the dispense core (the small roll) on the green gear.   
The dull side of the printer ribbon should be visible
Support Tip #1: Here is how the Resin Ribbon should look when correctly installed (no blue plastic should be showing).  Make sure the ribbon winds up clockwise over the top of the core.  To wind up the ribbon, turn the green gear clockwise.  

Support Tip #2: There is a dull and shiny side to the ribbon. The dull side should be showing when the ribbon is installed.

Support Tip #3: Make sure the unused ribbon is unrolling from the bottom of the roll and not touching the black lever below it.  

Press the unlock button to easily install the Clothing Labels within the guides
Support Tip: Install the Heat Seal Clothing Labels in the printer using the unlock button on the right-side bracket.  The two brackets will move in unison to squeeze the roll of labels in the center of the printer.
The rolls of Clothing Labels should unwind from the bottom
Support Tip : Make sure the Heat Seal Labels unroll from the bottom of the roll. This will ensure proper tracking and printing. 
The printer sensor should be below the left side notch of the labels
Support Tip: The sensor arrow on the printer should line up with the left-side notches of the Clothing Labels. This ensures proper label tracking. The sensor is factory pre-set. If the sensor is moved, the printer will display a “Check Media" error on its LCD screen, and restrict printing.  

The sensor shines light when printing and records light levels. The light levels are different when the notches pass over the sensor.  Because the notches are evenly spaced, the printer can determine the label size and when to print.